Terms and Conditions

The following terms and conditions apply to all transactions on dollytub.co.uk. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.

General

These terms and conditions do not affect your statutory rights. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Description of Goods

All images, sizes, descriptions, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods and are not subject to a guarantee of accuracy.

Accuracy of Product Information

All product specifications, images and other information published on our website have been provided by Dollytub or one of our suppliers. The intention of this site is that all information on the website should be as accurate and up to date as possible. However, Enesco cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.

Payment and Price

The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. All prices on our website are inclusive of VAT but do not include delivery charges. Delivery charges will be displayed and payable as indicated at the time of placing your order.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your payment has already been charged and we subsequently cancel your order, we will immediately issue a credit to your account to the value of the incorrect price (including delivery charges).

Payment Method

We use PayPal only on online orders delivered. On the order you must provide us with your exact billing address and telephone number. The same address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation properly received.

Availability of Goods

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Delivery Charges

All prices on our website are exclusive of delivery charges which will be added to the price of the products at our checkout.

Delivery Times

We endeavor to process and dispatch all orders within 7 working days, however on a few occasions we may be unable to meet these timescales, especially if Enecso are waiting for the item to return to stock. If this is the case we will contact you in advance to advise you of the anticipated delivery date.

Risk

From the time of despatch of the goods, any loss or damage to the goods shall be at your own risk.

Time Limitation for Notification of Claims Shortages

It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be notified to us within 7 days from delivery.

Incorrect goods

It is your responsibility to notify us of any incorrect goods supplied within 7 days from delivery.

Non-Deliveries

We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date. For faulty or damaged goods you have up to 14 days. For full details of how to arrange a faulty or damaged item return please contact us.

Other

You will own the goods once we have received your payment in full. We do not offer any credit facilities. We will issue you with an invoice once we have dispatched the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions

Protecting your information

The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Returns Policy

Cancellation of Orders & Returned Goods

If you are not totally satisfied with any products you can return them within 14 working days, starting from the date after the day of delivery, for a refund or credit. It is your responsibility to return purchases in pristine condition in original boxes and packaging. The cost of returning goods to us shall be borne by you. We recommend that you obtain proof of postage and return via a reputable courier or Royal Mail Recorded Delivery. Please ensure that the goods are suitably packaged to prevent damage in transit. We reserve the right to deduct the cost of replacing these items from any refund when goods are returned to us damaged (if we are not notified beforehand).

Policy for Faulty Goods

If the goods are faulty, incorrect or damaged on delivery, we will meet the cost of return. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.

How do I Notify You

When sending returns please address the package Returns, Dollytub, 28 Sidford Close, Darcy Lever, Bolton. BL3 1RW, Please ensure your package is returned within the 14 day limit.

Email: sales@dollytub.co.uk